Terms & Conditions


1. Welcome to Ulleo

1.1 Introduction:

Ulleo Holdings Pty Ltd (ACN 661 335 173), trading as Ulleo (“Ulleo,” “we,” “us,” “our”) provides courses to you through its website located at Ulleo.com (the “Site”) and through its mobile applications and related services (collectively, such services, including any new features and applications, and the Site, the “Service(s)”), subject to the following Terms of Service (the “Terms of Service”). Please read these terms of service carefully, as they govern your use of the site and services, and affects your rights in the event of a dispute between us.

1.2 Modifications to Terms of Service:1.1 Introduction:

Subject to applicable laws, we reserve the right, at our sole discretion, to change or modify portions of these Terms of Service at any time. If we do this, depending on the nature of the change, we will post the changes on this page and indicate at the top of this page the date these terms were last revised and/or notify you, either through the Services’ user interface, in an email notification or through other reasonable means and as required by applicable law. Any such changes will become effective no earlier than fourteen (14) days after they are posted, except that changes addressing new functions of the Services or changes made for legal reasons will be effective immediately. Your continued use of the Service after the date any such changes become effective constitutes your acceptance of the new Terms of Service. In addition, when using certain Services, you will be subject to any additional terms applicable to such Services that may be posted on the Service from time to time.

1.3 Privacy:

At Ulleo, we respect the privacy of our users. For details please see our Privacy Policy. By using the Service, you consent to our collection and use of personal data as outlined therein.

By continuing your purchase, you acknowledge that if you abandon your cart, we may store and use your contact details and cart contents to comply with GDPR regulations for follow-up purposes.

2. Access and Use of the Service

2.1 Use Description:

The Ulleo service, and any content viewed through our service, is solely for your personal, non-commercial use and education purposes only unless otherwise expressly authorised. With your Ulleo service we grant you a limited, non-exclusive, non-transferable, license to access the Ulleo content, view the course(s) you have enrolled for and interact with the course(s) as the Service allows. Except for the foregoing limited license, no right, title or interest in the Services (or the courses) shall be transferred to you. You agree not to use the Service for public dissemination or distribution. Ulleo may revoke your license at any time in accordance with the provisions of these Terms of Service but subject at all times to applicable laws. Upon such revocation, you must promptly destroy all content downloaded or otherwise obtained through the Service, as well as copies of such materials, whether made in accordance with these Terms of Service or otherwise.

2.2 Your Registration Obligations:

You may be required to register with Ulleo in order to access and use certain features of the Service. If you choose to register for the Service, you agree to provide and maintain true, accurate, current and complete information about yourself as prompted by the Service’s registration form. Registration data and certain other information about you are governed by our Privacy Policy. If you are under 18 years of age, you are not authorised to use the Service, unless a parent or guardian agrees to guarantee your performance of your obligations under and compliance with these Terms of Service including clauses 2.7 and 2.8.

2.3 Member Account, Password and Security:

You may never use another person’s account, and you may not provide another person with the username and password to access your account. You are fully responsible for any and all activities that occur under your password or account, and it is your responsibility to ensure that your password remains confidential and secure. You agree to immediately notify Ulleo of any unauthorised use of your password or account or any other breach of security. Ulleo will not be liable for any loss or damage arising from your failure to comply with this provision.

2.4 Modifications to Service:2.3 Member Account, Password and Security:

Ulleo reserves the right to modify or discontinue, temporarily or permanently the Service (or any part thereof) with or without notice to you but subject at all times to applicable laws. You agree that Ulleo will not be liable to you or to any third party for any modification, suspension or discontinuance of the Service. We have no obligation to retain any of your account or submitted content for any period of time beyond what may be required by applicable law.

2.5 General Practices Regarding Use and Storage:

You acknowledge that Ulleo may establish general practices and limits concerning use of the Service, including without limitation the maximum period of time that data or other content will be retained by the Service. You agree that Ulleo has no responsibility or liability for the deletion or failure to store any data or other content maintained or uploaded by the Service. You acknowledge that Ulleo reserves the right to terminate accounts that are inactive for an extended period of time or following the end of your course(s). You further acknowledge that Ulleo reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice.

2.6 Mobile Services:

The Service may include certain services that are available via a mobile device, including (i) the ability to upload content to the Service via a mobile device, and (ii) the ability to browse the Service and the Site from a mobile device (collectively, the “Mobile Services”). To the extent you access the Service through a mobile device, your wireless service carrier’s standard charges, data rates and other fees may apply. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices. In using the Mobile Services, you may provide your telephone number to us. By providing your telephone number, you consent to receive calls and/or SMS, MMS, or text messages at that number as set out in these terms and conditions. We may share your phone numbers with our affiliates or with our service providers (such as customer support, billing or collections companies, and text message service providers) who we have contracted with to assist us in pursuing our rights or providing our Services under these Terms of Service, our policies, applicable law, or any other agreement we may have with you. You also give consent that these parties may contact you using autodialled or pre-recorded calls and text messages, as authorised by us to carry out the purposes we have identified above, and not for their own purposes. You may opt out of receiving calls and/or SMS, MMS, or text messages as outlined above in any of the ways specified in the calls and/or SMS, MMS, or text messages or by contacting us. In the event you change or deactivate your mobile telephone number, you agree to promptly update your Ulleo account information to reflect your current contact details. We will use, store and disclose your telephone number in accordance with our Privacy Policy.

2.7 Underage Users:

Use and access to the Service is strictly limited to users aged 18 years or older. However, Ulleo will provide the Service to users that are 16 or 17 years of age (Underage User) in circumstances where a parent or guardian of the Underage User agrees to these Terms of Service and guarantees the Underage User’s performance of its obligations under and compliance with these Terms of Service. For the avoidance of doubt, references to ‘you’ and ‘your’ in these Terms of Service apply to the parent or guardian of the Underage User when acting as guarantor of the Underage User’s agreement to these Terms of Service.

In circumstances where the user is an Underage User, you, as parent or guardian of the Underage User, guarantee the performance of the Underage User’s obligations under and compliance with these Terms of Service. You indemnify Ulleo against any losses, costs, expenses or damages incurred or suffered by Ulleo by reason of the Underage User’s non-performance of its obligations under or non-compliance with these Terms of Service.

2.8 Parent/Guardian Course Consent:

If an Underage User’s performance of its obligations under and compliance with these Terms of Service are guaranteed by a parent or guardian as set out in clause 2.7 above, the parent or guardian of the Underage User acknowledges that they have approved of the Service, including the course to be undertaken by the Underage User and warrant that the course is appropriate for the Underage User. The parent or guardian acknowledges and agrees to continuously monitor the Underage User’s use of the Service, including the course materials and content, and notify Ulleo in the event that they have formed the view that the course materials and content is no longer appropriate for the Underage User.

3. Conditions of Use

3.1 User Conduct:

You are solely responsible for all code, video, images, information, data, text, software, music, sound, photographs, graphics, messages or other materials (“content”) that you upload, post, publish or display (hereinafter, “upload”) or email or otherwise use via the Service. Ulleo reserves the right to investigate and take appropriate legal action against anyone who, in Ulleo’s sole discretion, violates this provision, including without limitation, removing the offending content from the Service, suspending or terminating the account of such violators and reporting you to the law enforcement authorities. You agree to not use the Service to:

  • email or otherwise upload any content that (i) infringes any intellectual property or other proprietary rights of any party; (ii) you do not have a right to upload under any law or under contractual or fiduciary relationships; (iii) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (iv) poses or creates a privacy or security risk to any person; (v) constitutes unsolicited or unauthorised advertising, promotional materials, commercial activities and/or sales, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “contests,” “sweepstakes,” or any other form of solicitation; (vi) is unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, libellous, invasive of another’s privacy, hateful racially, ethnically or otherwise objectionable; or (vii) in the sole judgment of Ulleo, is objectionable or which restricts or inhibits any other person from using or enjoying the Service, or which may expose Ulleo or its users to any harm or liability of any type;
  • interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Service;
  • violate any applicable local, state, national or international law, or any regulations having the force of law;
  • impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity; solicit personal information from anyone under the age of 18 other than for the purposes of participating in the Service;
  • harvest or collect email addresses or other contact information of other users from the Service by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications;
  • advertise or offer to sell or buy any goods or services for any business purpose that is not specifically authorised;
  • further or promote any criminal activity or enterprise or provide instructional information about illegal activities; or
  • obtain or attempt to access or otherwise obtain any materials or information through any means not intentionally made available or provided for through the Service.

3.2 Commercial Use:

Unless otherwise expressly authorised herein or by Ulleo in writing, you agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer or upload for any purpose, any portion of the Service, use of the Service, or access to the Service without our written consent.

4. Intellectual Property Rights

4.1 Service Content, Software and Trademarks:

You acknowledge and agree that the Service may contain content or features (“Service Content”) that are protected by copyright, patent, trade mark, trade secret or other proprietary rights and laws. Except as expressly authorised by Ulleo, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute or create derivative works based on the Service or the Service Content, in whole or in part, except that the foregoing does not apply to your own User Content (as defined below) that you legally upload to the Service. In connection with your use of the Service you will not engage in or use any data mining, robots, scraping or similar data gathering or extraction methods. If you are blocked by Ulleo from accessing the Service (including blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address). Any use of the Service or the Service Content other than as specifically authorised herein is strictly prohibited. Any rights not expressly granted herein are reserved by Ulleo.

Ulleo has certain names and logos that are registered and unregistered trademarks and service marks (collectively the “Ulleo Trademarks”). Other Ulleo product, and service names and logos used and displayed via the Service may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to Ulleo. Nothing in this Terms of Service or the Service should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of Ulleo Trademarks displayed on the Service, without our prior written permission in each instance. All goodwill generated from the use of Ulleo Trademarks will inure to our exclusive benefit.

4.2 Third Party Material:

Under no circumstances will Ulleo be liable in any way for any content or materials of any third parties (including users), including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content. You acknowledge that Ulleo does not pre-screen content, but that Ulleo and its designees will have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Service. Without limiting the foregoing, Ulleo and its designees will have the right to remove any content that violates these Terms of Service or is deemed by Ulleo, in its sole discretion, to be otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content.

4.3 User Content:

With respect to the content or other materials you upload through the Service or share with other users or recipients (collectively, “User Content”), you represent and warrant that you own all right, title and interest in and to such User Content, including, without limitation, all copyrights and rights of publicity contained therein, and that you have all required rights to post or transmit such content or other materials without violation of any third-party rights.

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information relevant to the Service (“Submissions”), provided by you to Ulleo, its affiliated companies or partners are non-confidential and Ulleo, its affiliated companies and partners will be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise.

You acknowledge and agree that Ulleo may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws or government requests; (b) enforce these Terms of Service; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Ulleo, its users and the public. You understand that the technical processing and transmission of the Service, including your content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

4.4 Copyright Complaints:

Ulleo respects the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, you should notify Ulleo of your infringement claim in accordance with the procedure set forth below.

You may contact us by email at: support@ulleo.com

To be effective, the notification must be in writing and contain the following information: an electronic signature of the person authorised to act on behalf of the owner of the copyright or other intellectual property interest; a description of the copyrighted work or other intellectual property that you claim has been infringed; a description of where the material that you claim is infringing is located on the Service, with enough detail that we may find it on the Service; your address, telephone number, and email address; a statement by you that you have a good faith belief that the disputed use is not authorised by the copyright or intellectual property owner, its agent, or the law; a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorised to act on the copyright or intellectual property owner’s behalf.

4.6 Infringer Policy:

In appropriate circumstances and at Ulleo’s sole discretion, we may limit access to the Service and/or terminate the memberships of any users who infringe any intellectual property rights of others.

5. Third Party Websites

The Service may provide, or third parties may provide, links or other access to other sites and resources on the Internet. Ulleo has no control over such sites and resources and Ulleo is not responsible for and does not endorse such sites and resources. You further acknowledge and agree that Ulleo will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, events, goods or services available on or through any such site or resource. Any dealings you have with third parties found while using the Service are between you and the third party, and you agree that Ulleo is not liable for any loss or claim that you may have against any such third party.

5.1 Use of SketchUp:

Ulleo may provide access to discounted pricing for SketchUp services. Our provision of these discounts does not convey any responsibility for the use of those services. Please refer to the following link to familiarise yourself with the hardware and software requirements associated with the use of that service prior to any purchase.

6. Social Networking Services

You may enable or log in to the Service via various online third party services, such as social media and social networking services like Facebook or Google (“Social Networking Services”). By logging in or directly integrating these Social Networking Services into the Service, we make your online experiences richer and more personalized. To take advantage of this feature and capabilities, we may ask you to authenticate, register for or log into Social Networking Services on the websites of their respective providers. As part of such integration, the Social Networking Services will provide us with access to certain information that you have provided to such Social Networking Services, and we will use, store and disclose such information in accordance with our Privacy Policy. For more information about the implications of activating these Social Networking Services and Ulleo’s use, storage and disclosure of information related to you and your use of such services within Ulleo (including your friend lists and the like), please see our Privacy Policy.

However, please remember that the manner in which Social Networking Services use, store and disclose your information is governed solely by the policies of such third parties, and Ulleo shall have no liability or responsibility for the privacy practices or other actions of any third party site or service that may be enabled within the Service.

In addition, Ulleo is not responsible for the accuracy, availability or reliability of any information, content, goods, data, opinions, advice or statements made available in connection with Social Networking Services. As such, Ulleo is not liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Social Networking Services. Ulleo enables these features merely as a convenience and the integration or inclusion of such features does not imply an endorsement or recommendation.

7. Indemnity and Release

To the fullest extent permitted by law, you agree to release, indemnify and hold Ulleo and its affiliates and their officers, employees, directors and agent harmless from any from any and all losses, damages, expenses, including reasonable legal fees, rights, claims, actions of any kind and injury (including death) arising out of or relating to your use of the Service, any User Content, your connection to the Service, your violation of these Terms of Service or your violation of any rights of another.

8. Disclaimer of Warranties

Your use of the Service is at your sole risk. The Service is provided on an “as is” and “as available” basis. Except as otherwise expressly provided herein and subject to applicable law, Ulleo expressly disclaims all warranties of any kind, whether express, implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

Ulleo makes no warranty that (i) the Service will meet your requirements, (ii) the Service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the Service will be accurate or reliable, or (iv) the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations.

To the maximum extent permitted by law, we will not be liable for any loss or damage, including consequential loss or damage suffered because of any changes, suspension or discontinuance of any aspect of the Service, limits or restriction on the Service.

9. Limitation of Liability

If you use the Services in Australia, the Services comes with guarantees that cannot be excluded under the Australian Consumer Law, including guarantees that the Services will be of acceptable quality and reasonably fit for purpose. Where conditions, warranties or guarantees implied by or otherwise arising under applicable law cannot be lawfully excluded, then to the extent permitted by law, we limit our liability for a breach of any such condition, warranty or guarantee, where we are entitled to do so, at our option, to the following: the resupply of the relevant services or paying the cost of that resupply.

You acknowledge and agree that use of the Services is at your sole risk. You assume full responsibility for the appropriate use of the Services and agree to hold us and our third party providers harmless from any and all claims or actions arising from your use of the Services.

To the maximum extent permitted by law, we and our affiliated companies and licensors will not be liable to you or any other person for any special, incidental, indirect, exemplary, punitive or consequential damages, loss of revenue, loss of profits, loss of data, loss of goodwill, down time and user’s time, loss of credit, loss of reputation or future reputation or publicity or loss of anticipated savings, however caused (whether by negligence or otherwise), arising out of or relating to these Terms of Service or the Services, even if we know or have been advised of the possibility of such loss or damage.

Without limiting anything else in this clause, if we or our affiliated companies or licensors are liable to you for damages (on any basis, including negligence) under or in connection with these Terms of Service or the Services, then to the maximum extent permitted by law, the maximum aggregate liability of us, our affiliated companies and licensors for those damages will not exceed the total amount of the fees you have paid to us to obtain the Services. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you. Nothing in this Terms of Service excludes or limits any liability of us that cannot be excluded or limited under applicable law.

10. Termination

You agree that Ulleo, in its sole discretion but subject to applicable laws, may suspend or terminate your account (or any part thereof) or use of the Service and remove and discard any content within the Service, for any reason, including, without limitation, if Ulleo believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Service. Any suspected fraudulent, abusive or illegal activity that may be grounds for termination of your use of Service, may be referred to appropriate law enforcement authorities.

Ulleo may also in its sole discretion and at any time discontinue providing the Service, or any part thereof, with or without notice. You agree that any termination of your access to the Service under any provision of this Terms of Service may be effected without prior notice, and acknowledge and agree that Ulleo may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Service. Further, you agree that, subject to your rights under the Australian Consumer Law, Ulleo will not be liable to you or any third party for any termination of your access to the Service.

11. Disputes Between Users

You agree that you are solely responsible for your interactions with any other user in connection with the Service and Ulleo will have no liability or responsibility with respect thereto. Ulleo reserves the right, but has no obligation, to become involved in any way with disputes between you and any other user of the Service.

12. General

Subject to any specific terms applying to your course(s) contained in Schedule 1, which override these Terms of Service to the extent of any inconsistency, these Terms of Service constitute the entire agreement between you and Ulleo and govern your use of the Service, superseding any prior agreements between you and Ulleo with respect to the Service. The failure of Ulleo to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision. If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms of Service remain in full force and effect. A printed version of this agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. You may not assign this Terms of Service without the prior written consent of Ulleo, but Ulleo may assign or transfer this Terms of Service, in whole or in part, without restriction. The section titles in these Terms of Service are for convenience only and have no legal or contractual effect. Notices to you may be made via either email or regular mail. Under no circumstances shall Ulleo be held liable for any delay or failure in performance resulting directly or indirectly from an event beyond its reasonable control. The Service may also provide notices to you of changes to these Terms of Service or other matters by displaying notices or links to notices generally on the Service. Ulleo and its affiliated companies shall not have any liability for any failure or delay resulting from any condition beyond the reasonable control Ulleo, including without limitation, governmental action or acts of terrorism, earthquake, fire, flood or other acts of god, labour conditions, power failures and internet disturbances. These Terms of Service shall be construed, governed, interpreted and applied in accordance with the Laws of Victoria, Australia, and all proceedings relating to the subject matter hereof shall be maintained in the Courts of Victoria, Australia.

13. Questions, concerns or suggestions

Please contact us at support@ulleo.com to report any violations of these Terms of Service or to pose any questions regarding this Terms of Service or the Service.

Schedule 1

Short Course Terms and Conditions

Please read these Short Course Terms and Conditions (“Terms”) carefully before purchasing a Short Course. By purchasing a Short Course, and accessing its content, you agree to be bound by these Terms.

These Terms apply in addition to our Terms of Service, but override the Terms of Service to the extent of any inconsistency.

  1. Eligibility

  2. Subject to clauses 2.7 and 2.8 of the Terms of Service, you must be at least 18 years of age to be eligible to enrol in a Short Course.

  3. Unless explicitly stated in the relevant course brochure, Short Courses do not qualify for any units of competency or confer any qualification under the Australian Qualifications Framework (AQF).

  4. Term & Extensions

    1. Ulleo offers varying levels of access duration for its short courses. Please refer to our website or the relevant Course Guide to determine the term of access associated with the Short Course you are interested in (“Course Term”).

    2. If a course has lifetime access, this means enrolled students have access to that course for as long as it is offered and supported by Ulleo.

    3. If a course has a fixed term such as 12 months, this means access to the Short Course is for a fixed term of the relevant number of months from the date of enrolment unless extended in accordance with these Terms and provided you are not in breach of these Terms or the Terms of Service.

    4. If you have enrolled in a course with a fixed term, it is your responsibility to ensure you complete the Short Course within the Course Term.

    5. For fixed-term courses, we may grant an extension of 1 month (up to a maximum of 6 months) if you request it, subject to payment of an additional fee, unless we determine otherwise (in our sole discretion).

  5. Pricing & Payment
    1. The price payable for a Short Course is the price stated on our website at the time you enrol (“Price”) and must be paid at the time of enrolment. All prices are in Australian dollars and are GST inclusive. We reserve the right to change a Price at any time.

    2. Payment may be made upfront, by various buy-now, pay-later payment providers, or via a payment plan. The Price may vary depending on which payment option is chosen. Please refer to our website for further information concerning the Price.

    3. If your enrolment is subject to a Cooling Off Period (as defined below), payment of the Price may not be processed until the Cooling Off Period has expired.

    4. From time to time we may offer promotional pricing. If we provide any discount code to access a promotional price then it is personal to you, it can only be used once, must be applied during the check-out process, and cannot be applied retrospectively.

    5. Any additional charges you incur accessing a Short Course (like data charges or internet connection) are your sole responsibility.

    6. From time to time we may offer complimentary enrolment in a Short Course to students already enrolled in a course with Ulleo. For the avoidance of doubt, these Terms shall apply in full across your use and access to the complementary Short Course(s).

    7. Certificates of completion and digital badges will be issued to students once they have successfully completed and fully paid for their Short Course, including any additional charges that have been applied to their account in accordance with these Terms.

    8. If you enrol into and pay for your Short Course via the payment plan option:

      1. You are deemed to have accepted the terms and conditions of Ulleo’s payment plan administrator, DebitSuccess, a copy of which is available on our website;

      2. There is a one-off payment plan establishment fee which will be charged via the first instalment payment on your plan;

      3. You will be required to pay an upfront deposit of $200 towards your course fees, which will be charged on the next business day following your enrolment.

      4. If you are assisted in your enrolment by a Ulleo Course Advisor, from time to time we may allow a reduced upfront deposit amount (at Ulleo’s sole discretion).

      5. Where an upfront deposit fails to process, you will continue to be charged until this amount is collected (plus possibly other fees in accordance with DebitSuccess terms). Failure to pay the non-refundable deposit, or any other outstanding amounts, may result in you being referred to a debt collection agency for recovery proceedings.

      6. You will be required to set your first payment plan payment for a date of your choice up to business 7 days following your enrolment date.

      7. If you are assisted in your enrolment by a Ulleo Course Advisor and pay the standard deposit, then the period of time available to set your first payment plan payment may be extended to 14 days following your enrolment date.

      8. If you miss a payment, the payment plan administrator may levy a fee in accordance with their terms which will be applied to your outstanding balance and charged via your next instalment; and

      9. Your course access may be suspended until payments on your account are brought up to date.

For Payment Plan customers, please also refer to the Debit Success payment terms here (https://ulleo.com/ds-terms)

  1. Your Account & Course Support

    1. The Short Course is for personal use only. You must not transfer your enrolment to someone else and you are solely responsible for all use associated with your account (regardless of whether you have authorised access). You must notify us immediately if you become aware of any unauthorised use or access of your account.

    2. You will have access to support for the Short Course within the Ulleo platform that we provide, and other such platforms that we make available from time to time for students to use.

  2. Cancellations and Refunds

    1. When you enrol in a course through Ulleo, whether it's directly online at ulleo.com or via a telephone conversation with a Ulleo Course Advisor, you are entitled to a Cooling Off Period as prescribed under the Australian Consumer Law.

    2. During this Cooling Off Period: (“Cooling Off Period”).

      1. You will be provided access to a sample of the Short Course, but will not have full and complete access to the Short Course until the Cooling Off Period has expired;

      2. You can cancel your enrolment by submitting your cancellation request in writing via support@ulleo.com which must be received within 10 Business Days of your enrolment date; and

      3. Cancellation requests received within 10 Business Days will obtain a full refund of monies paid, excluding a non-refundable deposit of $100 which is to cover Ulleo’s reasonable administrative costs incurred; and

      4. Where an upfront deposit fails to process and you cancel within the Cooling Off Period, you will still be liable to pay the non-refundable deposit of $100 which is to cover Ulleo’s reasonable administrative costs incurred.

    3. In cases where the initial deposit payment fails and you opt to cancel during the Cooling Off Period, the non-refundable deposit of $100 remains payable to cover administrative expenses.

    4. If you enrol through means other than direct online enrolment or telephone, or if specific conditions are met during telephone enrolment, the Cooling Off Period may not apply. For clarification, please consult with a Course Advisor.

    5. Except for the Cooling Off Period, and unless otherwise stipulated in the Competition and Consumer Act 2010 (Cth) or as outlined in these Terms, refunds are generally not available for cancellations made outside the Cooling Off Period.

    6. All refunds will be processed back to the original payment source. Note: Cooling Off Period does not apply to payment plan deposits.

  3. Suspension of Access

    1. Your access to the Ulleo platform (and the Short Course) may be suspended if:

      1. your enrolment with Ulleo is no longer current;

      2. we suspect or detect any misuse of your account or the Short Course including the use of a general email address or multiple email address changes;

      3. determine (acting reasonably) that you are in breach of these Terms or any applicable law or regulation, or

      4. you are owing course fees. Should any of your payments, including the non-refundable upfront deposit, not be successfully processed during any applicable Cooling Off Period, Ulleo reserves the right to suspend and/or cancel your service until such fees are paid and your account is brought up to date.

  4. Technical Issues

    1. From time to time, our website or platforms used for the Short Course may be down for planned or urgent maintenance. We will give you advance notice (where possible) of such outages.

    2. We are not responsible for delay or failure caused by events outside of our reasonable control, like a natural disaster, act or war, hostility, sabotage, telecommunication or electrical outage, or any government restrictions.

    3. While we have measures in place, we do not warrant our systems or website are free of any viruses and/or malware (of whatever nature), and we are not responsible for any damage to your system which arises in connection with your use of our website (or any linked website).

  5. Content and Course Inclusion Changes

    1. The content in a Short Course may be upgraded and modified at any time to sustain the quality, quantity, currency and variety of it, so it remains at least consistent with content as at the start date of the Short Course.

    2. The course inclusions in a Short Course may be amended from time to time at the sole discretion of Ulleo. Such changes do not constitute a basis for any refund requests.

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