Help Centre

At Ulleo, we're passionate about creating courses that are not only engaging and inspiring, but relevant to the real world. This is why we design and co-create our courses with industry leaders; people who live and breathe the concepts and skills you'll be learning.

Because you'll be learning directly from professionals in the field, Ulleo courses also equip you with the most in-demand skills and up-to-date knowledge within the industry - opening the door to amazing opportunities post-study!

Delivered fully online, our courses empower learners to set the pace and learn alongside their busy day-to-day schedules. Your course will include a range of videos, activities, resources, discussion forums and live sessions - so you can love what you learn, every step of the way.

What are you waiting for? Enrol today via your chosen course homepage.

Whilst our courses are not nationally accredited like a University or TAFE course, they are led and endorsed by the industry directly.

We do this by partnering with various industry bodies and organisations as well as Higher Education and Registered Training Providers, which opens the door to career opportunities or further accredited study - depending on your unique career goals.

The beauty of online learning is that it can be tailored to you and your schedule. Ulleo courses have no set start date. Simply enrol, set a pace that works for you, and enjoy your learning journey.

This will depend on your chosen course. Some of our smaller courses take as little as 12 hours to complete, whereas our larger courses take around 60 to 80 hours.

This number includes watching and reading through the content as well as activities and study time. Please refer to the Course Guide for further information on the number of lessons and duration of your chosen course.

With a full 12 months to complete your Ulleo course, you will be able to set the pace - whether that's a few hours per week or completing the course in record time!

Anyone aged 16 and over can enrol in a course with Ulleo, and no prior learning is necessary.

Our courses are designed for all levels of knowledge, plus, our amazing Course Mentors and Community Support team will be there to guide and assist you every step of the way.

Because our courses are delivered fully online, you will need to have a stable internet connection, a device to learn off (i.e. laptop or desktop computer, mobile phone, tablet), and the latest version of Chrome, Firefox, Safari, Edge or Opera.

Some of our courses require you to download software applications (e.g SketchUp for Interior Design) that can only be accessed via a laptop or desktop computer. This will be outlined in the Course Guide.

Note that individuals under 18 will need to provide written and signed consent from their legal parent or guardian to enrol in a course with Ulleo.

Ulleo is partnered with Credly to deliver you a Digital Badge upon completing the course.

Digital badges are a fantastic, verified way to demonstrate your knowledge and skills to your network and potential employers. Badges can be shared on social channels such as LinkedIn or on your personal website, blog or resume as a way to stand out from the crowd.

You will also receive a shareable Certificate of Completion.

Ulleo courses are co-created with a diverse set of industry professionals. Of those, we choose one or two key people to guide your learning journey as dedicated Course Mentors.

You will engage with your mentors through:

• Discussion forums on the learning platform
• Ulleo Live! Q&As and workshop sessions
• Assignment feedback and support

At Ulleo, we know that learning is never static.

Guided by our mission to bridge the gap between learners and industry, our regular live stream sessions provide you with the opportunity to network and collaborate with experts and peers in real-time.

Each Ulleo Live! session features your course mentors, hand-picked industry speakers, and a new topic area, helping you to nail down existing course concepts and dive into new ones.

From engaging guest speakers to personalised study sessions, Ulleo Live! provides a channel to get feedback, ask questions, and further your understanding with direct support from both mentors and peers.

While the term 'assessment' might feel like a throwback to your school days, here at Ulleo, we approach activities, projects and quizzes in a fun and engaging way.

Our assessments are designed to help you solidify your understanding, learn new skills and prepare for real-world scenarios in the industry.

Ulleo's Course Mentors and dedicated Community Support team will be there to support you and answer any questions you might have. You will also receive detailed, industry-standard feedback on your work.

We also provide a range of optional activities such as reflective questions and mini-projects that are designed to boost your knowledge and think about concepts in different ways!

Our Scholarship program removes the barriers to education, so you can start working toward your future – today!

As a Ulleo scholar, you will receive:

• 12-month all-access to the course of your choice (up to $1,945 in value).

• An engaging learning experience with materials designed and delivered by industry experts.

• Access to fortnightly Ulleo Live! sessions where you can connect and network with qualified industry mentors.

• A vibrant online learning community to share ideas with, plus, direct support from a dedicated community manager.

• Exclusive discounts on a range of products and services from Ulleo’s brand partners.

• Established pathways to further study and future opportunities.

At Ulleo, we believe education should be available and accessible to all. Not only is it a vital part of how we grow and develop (both personally and professionally), but it also helps us to make a meaningful contribution to the world around us.

In line with our values of diversity and inclusivity, our Scholarships Program was created for anyone facing an educational barrier - whether that's financial, social, cultural or otherwise. We encourage applications from Aboriginal, Torres Strait Islander and Māori people, as well as people of all abilities, cultures, sexual orientations, and genders.

Due to the nature of our online platform and location-specific course content, we do have a few basic eligibility requirements for our scholarships program:

• You must be located in Australia or New Zealand

• You must be over 18 years of age (on the date of application)

• You must not be a previous Ulleo scholarship winner

For further details on the eligibility criteria of our scholarship program, please read our Terms & Conditions.

Once you have enrolled in your chosen Ulleo course, you can access the learning portal by clicking on the “Start Learning” button contained in your confirmation email.

You can also begin the course by logging in via our website sign-in page.

If you can’t remember the password for your Ulleo account, you can request a reset password email from the login page:

1. Move your cursor to the top right of Ulleo’s homepage, then click on “Sign in”
2. Click Forgot Password
3. Enter your email and click “Request Password Reset”
4. Check your inbox for the reset password email and complete the steps to change your password

If this does not solve the problem or if you are experiencing another issue, contact us at support@ulleo.com.

Emails can sometimes be misdirected to a junk/spam folder, firstly check if any emails have been sent there by mistake. If this does not solve the issue, contact us at support@ulleo.com.

Ulleo Live! sessions are conducted regularly throughout your course (typically once a fortnight).

You will be sent an email invitation from the Community Engagement Manager which will provide you with the date and time of the session, a link to join, as well as the topics for discussion, and who the industry experts and guest speakers will be.

You can also see upcoming sessions on the right-hand side of your Learner Dashboard.

Ulleo courses offer substantial value for money and have flexible payment options to help you start your studies sooner, including:

• Upfront payment (with discounts) via all major credit cards.
• Buy Now, Pay Later options, including Afterpay, to spread your payments out over two months.
• A payment plan option starting from as little as $50 a week.

For specific course fee information, refer to your Course Guide.

Tuition fees include course delivery and assessments, access to exclusive student discounts and benefits worth hundreds of dollars, and direct access to course mentors and our community engagement team to support you during your studies.

Please note this course does not qualify for VET student loans or other government-assisted funding.

Ulleo occasionally offers promotions in the form of discount codes. These codes will be personal to you and can only be used once during the check-out process.

Unfortunately, a discount code cannot be applied retrospectively (i.e. once you have already enrolled).