Help Centre

If you have any questions browse our Ulleo Help Centre below to find the answer you’re looking for.
Or, if you’d like to chat, visit our Contact us page

Getting Started

Why choose Ulleo?

Ulleo is an online learning provider that is at the forefront of reimagining how people learn. Our short courses are designed to inspire and empower learners, providing them with contemporary industry-led content and insights. Our courses provide pathways to accredited study, encouraging learners to invest in themselves and their careers.

Are Ulleo courses accredited/Nationally recognised?

Ulleo courses have strong industry endorsement. While our courses are not nationally accredited courses, our courses are endorsed by Australian industry bodies and organisations which means that your certificate of completion will enable you to find suitable employment in the industry.

Is the course government funded?

We are a fee for service organisation and we do not currently offer any funding.
We do offer flexible and affordable payment options such as Afterpay, Openpay and Payment Plans.

Are there any entry requirements?

To enrol in our courses, you must be 18 years or older.

Our courses require no prior learning and are intended to provide you with foundational knowledge for learning.

We welcome learners from all diverse backgrounds, however, we find that those with a self-starter and inquisitive mindset thrive the best in our courses. With our expert mentors supporting you every step of the way, we're confident you will have all the tools required to succeed.

Do I have to start my Ulleo course at a certain time?

There are no deadlines to begin your Ulleo course. Ulleo courses are self-paced, which means you can start any time you like and study around your personal schedule at a time that is convenient for you.

What does "Profit with purpose" mean?

We are a profit with purpose enterprise. This means that we are a purpose-driven company with a commitment to doing the right thing for the planet and future generations. Our partnership with Carbon Neutral also enables us to plant trees on behalf of our learners to celebrate them achieving course milestones.

How do I enrol?

You can enrol by calling 1300 368 381 and dialling 1 to speak to a Course Advisor

What do Ulleo courses include?

Ulleo courses feature fun, engaging videos to explain each topic, sharing stories and insights from industry leaders that empowers you to develop your own skills, tools and knowledge. Our course has a level of engagement built into the course design, through a range of interactive elements, in online and real-world contexts to keep you engaged and testing your understanding along the way.

How long do I have to complete the course?

Once enrolled, you have up to 12 months to complete your course.

What happens if I go over 12 months?

If you think you may need an extension, please contact us by emailing support@ulleo.com. We can provide you with an extension in special circumstances.

How many hours per week should I be spending on my studies?

The course is self-paced, which means you learn what you want. You can do a few hours a week or lots of hours per week, as long as you complete in the allowed 12 month period.

What will I receive on completion of my Ulleo course?

You will receive:

- a Ulleo Certificate of Completion
- A Ulleo digital badge issued by Credly

How many lessons are there?

Please refer to the Couse Guide for the course that you are currently studying for specific information about the number of lessons in your course.

What is the study mode?

The study mode for Ulleo courses follows an online, self-paced study mode.

What outcome will I get from this course?

Please refer to the Couse Guide for the course that you are currently studying for specific information about possible career outcomes from your course.

What are the minimum system requirements?

You will need the latest Chrome, Firefox, Safari, Edge, or Opera for desktop/laptop and; an internet connection with a minimum speed of 5Mbit or 800kbps

Can I use my mobile phone or ipad to study this course?

Yes, Ulleo courses can be accessed from any device with an internet connection, including a desktop, laptop, iPad and mobile.
Some software applications require a pc or laptop such as the Sketchup software in the Interior Design course. Please refer to the Course Guide for specific device requirements.

How do I interact with industry mentors?

You will be able to participate in discussions, ask questions and share creative ideas with course mentors throughout your learning journey. You will receive feedback directly from course mentors on course projects and activities.

What is Ulleo Live?

Ulleo Live! is our regular live study session where you will gain a behind-the-scenes look at the industry in action. During these sessions, you will have the opportunity to interact with course mentors, industry experts and other exciting guest speakers.

Are there any assessments?

Yes, there are a range of assessments throughout the course. These include knowledge checks at the end of most lessons and other activities and projects that will enable you to reflect on your progress and demonstrate your understanding.

Who will be my course mentor?

Ulleo courses are co-created by leading industry experts in their respective fields. You will meet your mentor/s during Ulleo Live study sessions and interact with them in lesson discussions.

Can I do this course if I am under 18?

Currently, you must be at least 18 years of age to be eligible to enrol in a Ulleo Short Course.

I have changed my mind about a course and I want to withdraw

Withdrawal requests can be made by emailing support@ulleo.com.

You will be required to complete a withdrawal request form which will be processed by our administration team.

What is a Ulleo badge?

Ulleo is partnered with Credly, to deliver you a badge upon completion of milestones throughout the course. You can share these badges with your network, and even display them on your Linkedin profile to showcase your course completion.

Do I need to be an Australian Citizen/Permanent Resident to do this course?

No, we do not require you to be an Australian Citizen or Permanent Resident.

Technical support

How do I get access to my Ulleo Learner Portal?

After you enrol in your Ulleo course, you can access it by clicking on the "Start Learning" button contained in your confirmation email. You can also begin the course by logging in via our website sign in page.

How do I edit my profile?

You can edit your profile by following these steps:

1. When signed in to your Ulleo Learner Portal, navigate to the top right-hand corner of the screen
2 Click on the drop-down arrow
3. Click on "Account Settings"

How do I reset my password?

If you can’t remember the password for your Ulleo account, you can request a reset password email from the login page:

1. Move your cursor to the top right of Ulleo's homepage, then click on "Sign in"
2. Click Forgot Password
3. Enter your email and click "Request Password Reset"
4. Check your inbox for the reset password email and complete the steps to change your password

I am having trouble signing in, what do I do?

Please feel free to contact us at support@ulleo.com if you are having any problems logging in to your account

I am not receiving emails, what do I do?

Don’t forget to check your junk/spam folder for emails that may have been sent there by mistake.

If you have checked your junk/spam folder and you are unable to find an email from us, please contact support@ulleo.com

Learning Support

What kind of support do I get?

At Ulleo, we do our best to ensure you have the best learner experience possible. You will have access to industry professionals as well as have the support of our Community Engagement Manager throughout your learning joourney.

Who will mark my work?

Your industry mentor will review your assessments and projects and provide specific feedback on your work.

How do I complete a Knowledge Check?

Instructions on how to complete Knowledge Checks are available at the beginning of each quiz. These 'checks" are are completed at the end of most lessons to reinforce your understanding of that lesson and lesson topics. Knowledge checks have no limit on the amount of times that they can be taken, they are mostly multiple-choice questions and that are made up of around 10 -15 questions. In order to complete a lesson, you will need to successfully complete the Knowledge Check.

How do I participate in lesson "discussions"

At the end of each lesson topic there is a "discussions" section. You can use this section to chat to other learners in the course, ask your course mentor questions or speak to the Community Engagement Manager.

How do I join Ulleo Live! sessions?

You will be sent an email invitation from the Community Engagement Manager that will provide you with the date and time of the session as well as the topics for discussion and who the industry experts and guest speakers will be.

Ulleo Live! sessions are conducted regularly through your course.

Where can I go for help during my studies?

If you find you have a question about a course while you’re taking it, you can start a discussion with your course mentor, ask a question using the "Get Support" button in the bottom right-hand corner of your Ulleo portal screen or you can ask questions during Ulleo Live!

You also have the support of our Community Engagement Manager, Emma, who can help you with any questions. You can email support@ulleo.com for assistance.

Payment/Fees

What are the payment options for Ulleo courses

Payment may be made upfront, by various buy-now, pay-later payment providers, or via a payment plan. The Price may vary depending on which payment option is chosen. Please refer to our website for further information concerning the Price.

How do I pay using the payment plan option?

All payment plans are entered into a system called Ezypay. Your fees will be debited from your nominated account on the dates and for the amounts specified on your payment plan.

Are there any course discounts?

From time to time we may offer promotional pricing. If we provide any discount code to access a promotional price then it is personal to you, can only be used once, must be applied during the check-out process and cannot be applied retrospectively.