Learn how to confidently and effectively manage conflict in a professional setting. Conflict is a natural part of life, and many people deal with some form of workplace disagreement. This course approaches conflict management from the perspective of an educator, someone who is in a more senior, informative role. In this course, students will learn how to recognise and deal with conflict in an educational context, which can easily be applied to most professional contexts. The ability to cope, manage and diffuse conflict is an extremely useful skill, no matter the professional setting.