Learn how to apply numerous mediation techniques to conflict situations in an educational setting. In the classroom, educators will often come across conflict. While some will be easy to handle, others will require a more skilled, structured approach. In this course, learners will gain an understanding of:
What is 'negotiation' and what groups are involved
How to negotiate
How to mediate
Numerous problem-solving techniques
How to act as a facilitator and balance the power in the classroom
